Shipping policy
Shipping Policy
Last updated: April 2026
We know you're excited. Here's everything you need to know about getting JUNK to your door.
Standard Delivery All JUNK orders are dispatched within 1–3 working days of your order being placed. Once dispatched, your order will arrive within 5 working days. You'll receive a confirmation email the moment your order is placed and a dispatch notification with tracking information as soon as it leaves us.
Order Cut-Off Times Orders placed before 2pm Monday to Friday will begin processing the same day. Orders placed after 2pm, or over the weekend and on bank holidays, will begin processing the next working day.
Delivery Days We deliver Monday to Saturday. We do not deliver on Sundays or bank holidays. These days are not counted as working days in your delivery estimate.
Tracking Your Order Once your order has been dispatched you will receive an email containing your tracking number and a link to follow your delivery in real time. If you haven't received your dispatch email within 3 working days of ordering, please check your junk folder first — then get in touch with us at hello@junkco.com
Free Shipping We offer free standard shipping on all orders over £50. Orders below this threshold are subject to a flat shipping fee of £2.99 at checkout.
Missed Deliveries If you are not available at the time of delivery, our courier will leave a calling card with instructions on how to rearrange delivery or collect your parcel from a local collection point. Please ensure your delivery address and contact details are correct at checkout — we are unable to redirect parcels once they have been dispatched.
Incorrect Address Please double-check your delivery address carefully before completing your order. JUNK is not responsible for orders delivered to an incorrectly entered address. If you notice an error immediately after ordering, contact us at hello@junkco.com as quickly as possible and we will do our best to amend it before dispatch.
Lost or Delayed Orders If your tracking shows no movement for more than 3 working days after dispatch, or your order has not arrived within 12 working days of your order date, please contact us at hello@junkco.com and we will investigate and resolve the issue promptly.
Damaged in Transit If your order arrives damaged, please take photos of the packaging and product and email them to us at hello@junkco.com within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
International Shipping We currently ship within the UK only. International shipping is not available at this time. We'll announce when this changes — follow us on social to stay updated.
Subscription Orders Subscription orders follow the same dispatch and delivery schedule as standard orders. Your subscription will be dispatched on your chosen renewal date and delivered within the same 5 working day window. You can manage your subscription delivery preferences at any time through your account.
Contact Us For any shipping queries: hello@junkco.com We aim to respond to all enquiries within 2 business days.